Updated on October 12, 2023
One Global Medical Technology Ltd (“HeliumDoc”, “We”, “Us”, or “Our”) offers Users (the “End-Users”) the Platform to access the services of top healthcare providers such as but not limited to doctors, dentists, emergency clinics, labs and other healthcare specialists from those listed on the Platform who may be suitable for your needs (collectively, “Registered Practitioners“), to enable the maximum choice and diversity of Registered Practitioners, and to make a booking request with respect to medical advice or services needed. The Platform may also make available for End-Users certain information related to such other doctors, dentists, emergency clinics, labs and other healthcare specialists who are not listed as Registered Practitioners on the Platform (the “Associate Practitioners“, and together with the Registered Practitioners, the “Practitioners“), which is based solely on public information and/or advertisements made available online or otherwise, whether directly or indirectly, by the Associate Practitioners. The Platform provides the End-Users with lists and/or profiles of Practitioners (collectively, the “Services”) in Nigeria, Kenya, Uganda and in all the Gulf Cooperation Council (GCC) member states, namely Bahrain, Oman, Qatar, Saudi Arabia, Kuwait and the United Arab Emirates.
Which HeliumDoc entity are You contracting with?
|Domicile||HeliumDoc Contracting Entity|
|Qatar||Meddy QSTP - LLC|
|United Arab Emirates (U.A.E)||Meddy Technologies - FZE|
|Nigeria||One Global Medical Technology Limited|
|Kenya||Helium Health Limited|
HeliumDoc is committed to managing your Personal Information in line with global industry best practices. You can read our Privacy Notice to understand how we use your information and the steps we take to protect your information.
Please note that you can make use of the Platform without registering. However, to make a booking or post a review, you have to create an Account by registering. To register, you will provide us with certain information that personally identifies you, such as your email, first name, last name, phone number (“Personal Information”), and we may seek to verify your information (by ourselves or through third parties), after which we will approve and register your Account unless deemed risky to our business. You give us permission to do all these. You have the right to refuse to authorise the use and/or disclosure of your Personal Information. However, if you choose to exercise this right, you may not be able to utilise some features of the Services we provide.
Following the opening of an Account, you can choose the Practitioners you may need and make booking requests for appointments only with Registered Practitioners (“Booking Request“). Once a Registered Practitioner confirms your Booking Request, you will be provided with all the details of an anticipated appointment that is finally scheduled (the “Appointment“).
We will reserve the initial amounts that are due and payable by an End-User and/or its insurance company (as the case may be) in consideration for the healthcare services provided to the End-User by a respective Registered Practitioner (“Registered Practitioner Fees”) upon confirmation of the Appointment. Finally, we will make the final charge of Registered Practitioner Fees only after the Registered Practitioner confirms that the Appointment took place.
You may communicate about any expected delay or cancellation by 3 (three) hours before the scheduled Appointment. Any later change or cancellation of a Booking Request shall be subject to the full withholding of the Total Fees charged from you with respect to such Booking Request.
We shall supply the Services to You as soon as reasonably practicable, except in the case of non-payment of charges or additional charges by You or where We are prevented from providing the services by a Force Majeure Event.
HeliumDoc shall inform You of any delay in delivering the Services as soon as reasonably practicable.
From time to time, the volume of data transfer between the User’s devices and the services may be limited because of any limitations placed on the service capacity by third-party suppliers. We reserve the right to limit the data transfer volume available to You according to any volume limitations imposed by third-party suppliers.
Any third-party software is subject to separate terms and conditions of the supplier of such third-party Software. You are urged to read such terms and conditions carefully.
You may be required, at Our discretion, to remove all software downloaded from HeliumDoc’s servers, provided You are not legally obliged to keep the programs longer. This term shall not prejudice or affect any other right of action, remedy or obligation that shall have occurred or accrue to either of the parties after that.
If access to the services is suspended due to downtime caused by routine or emergency maintenance by Us, the services shall be reconnected as quickly as practicable after such circumstances giving rise to the need to suspend have ceased to exist.
We shall be entitled to suspend access to the services if You are in breach of any of the terms and fail to remedy such breach (where capable of remedy) within 5 (five) working days of being notified by Us to do so. This Clause shall not be construed as limiting Our termination rights.
We may, but have no obligation to, publish any content, text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, and other materials provided, made available, or otherwise found via the Platform (“Content“) that is reviewed by our editorial personnel. No party (including HeliumDoc) involved in the preparation or publication of such works guarantees that the Content is timely, accurate, or complete, and they will not be responsible or liable for any errors or omissions in or for the results obtained from the use of such Content.
All the Content is owned by us, Practitioners, or our respective licensors and is protected by copyright, trademark, patent, and trade secret laws, proprietary rights, and international treaties. You acknowledge that the Platform and any underlying technology or software used in connection with the Platform contain HeliumDoc’s proprietary information. We give you permission to use the Content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by permitting your use of the Platform. You may print, download, and store information from the Platform for your own convenience. Still, you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the Content, or exploit the Platform or Services in whole or in part for any commercial gain or purpose. Except as expressly stated herein, neither HeliumDoc nor its suppliers grant you any express or implied rights, and HeliumDoc retains all ownership rights to the Platform and the Services.
The procedures, products, services and devices discussed and/or marketed through the Platform do not apply to all End-Users, individuals, patients or clinical situations. Any procedures, products, services or devices represented through the Platform by advertisers and other participants, either paid or unpaid, are presented for your awareness and do not necessarily imply. We make no claims about safety or appropriateness for any particular individual or prediction of effectiveness, outcome or success.
You are encouraged to submit to HeliumDoc reviews of the Registered Practitioners whose healthcare services you have ordered via the Platform and received (the “Reviews“). HeliumDoc, at its sole discretion, may publish such Reviews or parts thereof on the Platform to be accessed by other End-Users. HeliumDoc shall not be responsible for the contents of Reviews and shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all content from Reviews, except as required by applicable law.
HeliumDoc does not allow Reviews that:
Our Website and Services are not directed to persons under 18 or the applicable age in your jurisdiction. We do not knowingly transact with or provide Services to persons below the legal age.
You are independently responsible for complying with all applicable laws related to your use of our Website and Services.
To register, you must provide certain information about yourself. You may voluntarily submit and authorise HeliumDoc, its employees, agents and others operating on its behalf to use and/or disclose information about you, including, without limitation, certain information that personally identifies you, as further described in the HeliumDoc Privacy Notice. HeliumDoc is committed to maintaining the privacy and security of your Personal Information in accordance with applicable data protection regulations in each subsidiary country or jurisdiction where we operate. You have the right to refuse to authorise the use and/or disclosure of your Personal Information. However, if you choose to exercise this right, you may not be able to utilise some features of the Services. The HeliumDoc Privacy Notice explains the information practices that apply to Personal Information we have about you and any choices you can make about how this information is used. Please review it carefully.
If you change any information provided at registration, including your name, address, financial institution and mode of payment, you agree to notify us within 14 (fourteen) days of such change. We may be unable to respond if you contact us from an address, telephone number or email account not registered with us.
You represent and warrant to HeliumDoc that:
You agree not to allow anyone else to have access to or use your password details and to comply with all reasonable instructions we may issue regarding account access and security. HeliumDoc will not be liable for losses or damages if you share your password details. You will also take all reasonable steps to protect the security of the personal electronic device through which you access HeliumDoc Services (including, without limitation, using PIN and/or password-protected personally configured device functionality to access HeliumDoc Services and not sharing your device with other people). You are responsible for securely managing your password(s) for the Services and to contact HeliumDoc if you become aware of any unauthorised access to your Account.
You may not, whether by Yourself or anyone on Your behalf:
You hereby understand and agree that if fraudulent activity is associated with the operation of your Account, We have the right to apply restrictions to your Account and report it to the appropriate law enforcement agencies.
The content of the Services that you obtain or receive from HeliumDoc, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise through the services is for informational purposes only.
The content of the Services provided through the Platform is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare professional because of something you may have read on the Platform. Do not use the Services for emergency medical needs. If you experience a medical emergency, call emergency services. Your use of Services content is solely at your own risk. Nothing stated, posted, or available through the Services is intended to be, and must not be, taken to be, the practice of medicine or the provision of medical care.
You acknowledge that although some of the content of the Service (including content provided in direct response to your questions or postings) may be provided by individuals in the medical profession, the provision of such content does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is provided to assist you with locating appropriate medical care from a qualified practitioner.
We are not responsible for any medical advice, treatment or other healthcare services received by you from any Practitioner. We do not recommend or endorse any specific tests, health care providers, procedures, opinions, or other information that may appear on the Platform. If you rely on any of the content of the Service, you do so solely at your own risk.
The Services do not create a doctor-patient relationship between You and HeliumDoc. We only assist you in finding an appropriate Practitioner in any field; make a Booking Request (only with respect to a Registered Practitioner) and pay him or her. For removal of doubt, any healthcare service provided to You by any Practitioner shall in no event be implied or deemed an advice and/or consulting service provided by or on behalf of HeliumDoc.
You must resolve any dispute between You and any Practitioner arising from any transaction hereunder directly with the Practitioner.
We try to keep HeliumDoc available at all times, bug-free and safe; however, You use it at your own risk.
Our Website and Services are provided “as is” without any express, implied and/or statutory warranties (including, but not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, HeliumDoc makes no warranty that our Website and Services will meet your requirements or that our Website will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by you through our Website or from HeliumDoc, its parent company, subsidiaries, or other affiliated companies, or its or their suppliers (or the respective officers, directors, employees, or agents of any such entities) (collectively, "HeliumDoc parties") shall create any warranty.
YOU AGREE TO THE LIMITATION LIABILITY CLAUSE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: HELIUMDOC WILL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES OR DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET HELIUMDOC’S SYSTEMS REQUIREMENTS. HELIUMDOC SHALL ALSO NOT BE LIABLE TO ANY DAMAGES INCLUDING DAMAGES RESULTING FROM REVENUE LOSS, PROFIT LOSS, USE, DATA, GOODWILL, BUSINESS INTERRUPTION OR ANY OTHER INTANGIBLE LOSSES (WHETHER HELIUMDOC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR NOT) ARISING OUT OF HELIUMDOC’S WEBSITE OR SERVICES (INCLUDING, WITHOUT LIMITATION TO INABILITY TO USE, OR ARISING FROM THE RESULT OF USE OF HELIUMDOC’S WEBSITE OR SERVICES) WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, TORT, CONTRACT, STATUTE OR ANY OTHER LEGAL THEORY.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any HeliumDoc Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the HeliumDoc Party's liability shall be the amount paid for the Services or the minimum permitted under such applicable law or whichever is lower.
Payments through credit and debit cards are collected online without hassle. The End-User is asked to enter the card number, the expiration date of the card, and its security number. No data is saved, and no additional fees except that of the appointment are charged. The money is deducted once the user clicks on ‘Pay Amount’. The transactions are 100% secure.
Kindly note that payments are processed via third-party processors, who may have varying payment processes or varying policies on data storage.
For Appointments paid for online, the End-USer can cancel or reschedule up to 3 (three) hours before the Appointment. An Appointment cannot be rescheduled or cancelled after the given time frame. After cancelling the Appointment, the patient can schedule another appointment or request a refund. The refund is subject to a 5% payment gateway fee. If the End-User does not attend the Appointment, the Appointment will be marked as a no-show and the Appointment will not be entitled to a refund.
Refunds are made in certain cases. The End-User will receive a 100% refund when the Appointment is not confirmed by the Registered Practitioner. The Registered Practitioner does not attend the Appointment. A stable internet connection is required before joining the call. The End-User will not receive a refund due to technical issues on their side.
If a Registered Practitioner misses a paid Appointment without rescheduling or cancelling it with the End-User’s consent, the Registered Practitioner will be charged a 5% gateway fee. In this scenario, if the User demands a refund, a 100% refund will be issued by HeliumDoc.
|the GCC||Federal Law No. 6 of 2021 on Mediation in Civil and Commercial Disputes (the UAE Mediation Law).||to be administered by the Dubai International Financial Centre (DIFC) rules as amended from time to time.|
|Nigeria||the Arbitration and Mediation Act, 2023||to be administered by the Lagos Multidoor Court (LMDC) rules as amended from time to time|
|Kenya||the Nairobi Centre for International Arbitration Act, 2013||to be administered by the Nairobi Centre for International Arbitration (mediation) Rules, 2015 as amended from time to time.|
|Other Countries||the applicable mediation law of such country, as may be selected by HeliumDoc.||the applicable mediation rules of such country, as may be selected by HeliumDoc.|
The language to be used in the mediation proceedings shall be English. Nothing in this clause will prevent HeliumDoc or End-User from obtaining urgent interim relief in any court of competent jurisdiction. The mediation may be conducted virtually, through the use of a teleconferencing mode of communication or it can have its seat within the applicable jurisdiction (i.e. in the jurisdiction where the dispute occurred and where the Parties are located).
To enhance the safety of each experience, off-platform transactions or arrangements are prohibited, so never solicit or accept payment outside the HeliumDoc platform. End-User should not pay for the Services in cash or request for the Services from Practitioners outside of the Platform. Off-platform transactions are transactions or requests for Services which originated from the Platform but are completed off the Platform.
If you have any complaints or reservations about us or any of the Services we provide, you may contact us via: email@example.com.