Privacy Policy

Updated on June 27, 2020


Information transmitted over the Internet is not completely secure, but HeliumDoc does its best to protect the patient’s personal data. We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use application timeouts and encryption technology for information sent and received by us. The safety and security of your information also depends on you. Where you have chosen a password for the use of our website or application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

To protect your privacy, we update our privacy policy often and post the changes on

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make changes that materially affect our users, we will notify you here, by email, or using a notice on our home page.

Information Collection

Sign-ups and invites. WWhen you sign-up to receive invitations to new and beta services, we collect your name, email address so that we can notify you when these services are available and/or ready for your use. We do not share this information with third-party advertisers or partners, as this is meant for our communication with you only.

Registration. When you register for an account as a user on the website, we ask you to provide us with information about yourself, including your name and email address. We use this information to build a member profile for you on the website and communicate with you changes on the website. We do not share this information with third parties without your permission.

Cookies. Cookies are small text files that are stored for record-keeping purposes. We use cookies on the website. Cookies can be used to store personally identifiable sign-in credentials so that you don't have to enter them each time you return to our website. Cookies may also be used to store other information to make your experience on HeliumDoc customized and efficient. You can erase the information stored in cookies, at any time. You can also set your browser to refuse all website storage or to indicate when it is permitted by going to the browser privacy settings, but some features of our services may not function properly with cookies being disabled.

Web Beacons. We may use technologies called web beacons that communicate information from your browser to our web server. Web beacons are tiny graphics with unique identifiers, similar in function to cookies, and are used to track the online movements of web users. They can be embedded in web pages, videos, or emails, and can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you view the web beacon, the IP of your computer, and the URL of the web page from which the web beacon was viewed. These web beacons may be used for a variety of purposes, including to analyze the use of the services in conjunction with cookies to provide content and ads that are more relevant to you. These are not used to store your personal information.

Log Files. Similar to most other websites accessible via a web server, we collect and store footprints of user traffic activity in flat files called log files. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamp. We use this data as aggregated information to observe and analyze trends, and subsequently to serve the website to the demographic users in a better fashion.

Use of Information

Offering you with the services you request

We constantly use the inputs on the website and email newsletters to elicit feedback on your preferences for new products or services, and concerns and suggestions regarding existing services. This allows us to offer the best user experience.

Personalize your experience

We use your information and preferences expressed upon registration to update your account to constantly personalize your experience while using our services. We may also use the non-personally identifiable information that we gather about you to be targeted for the users for whom advertising is most pertinent.

Analysis of Website visitors

We use aggregate demographic data of our anonymous and authenticated visitors to analyze usage trends in order to serve the needs of active communities to enhance their experience on the website.


We may send you communications regarding your user account and major notice updates. You cannot opt-out of this communication. We may also occasionally send you marketing communication upon the release of new products and services on the website. You may opt-out of these by following the unsubscribe directives in each of these messages.

Third-party data sharing and marketing material

The data stored is not shared with any third party. The users who share their email addresses are sent monthly newsletters and health-related emails from HeliumDoc. They can opt-out of the service by unsubscribing to the emails.

Data collection storage

The data is stored on HeliumDoc’s server indefinitely, however, if a formal request from the patient is made to remove the information, all data against the patient’s name is erased immediately.

Telemedicine Calls

Telemedicine by HeliumDoc is a telehealth platform that allows you to connect with top specialists at any time and place within seconds. With easy usability and great audio quality, the product enables you to set up a video consultation appointment with a doctor of your choice. From the comfort of your home, you can get evaluated, diagnosed, and prescribed. Finding a cure has never been so convenient.

Use of third party services

A third-party API service is used for video calls which is P2P and HIPAA compliant. The calls are not recorded and any data shared via chat during the telemedicine call is erased after the call ends.

Payment Data

HeliumDoc uses Stripe, which is PCI compliant. It makes all the financial transactions made through the website quick and 100% secure. The patient’s data is protected at all times.