You can filter your specialists based on location, treatment, language, insurance, popularity and gender. This helps you find the doctor best suited to your needs in UAE. You can also read the ratings and reviews against each doctor.
When you search for doctors, you will be able to see Filters on the right. The last filter is Language. You can choose the language of your liking and the doctors that speak it will be displayed.
On some doctors cards, you will find a blue label “Available at a certain time”. Doctors with these buttons are available for instant confirmation and require no confirmation call.
To book an appointment with HeliumDoc follow these steps:1. On the HeliumDoc homepage search for the treatment or doctor by typing in the search bar. You can also search by choosing a speciality and location In UAE.2. After filtering to find the doctor best suited to your needs, you can click the ‘Book Now’ or ‘Available at a certain time’ button on the doctor card.3. If that doctor is offering a video visit, you will be able to choose between ‘Video visit’ and ‘Clinic visit.’
HeliumDoc lets you search specifically for doctors who accept your insurance in UAE. After searching for a speciality or doctor, just choose your insurance from the Insurance dropdown at the top of the page.
You can go to the doctor’s profile to view the ratings and reviews for that doctor. These have been left by patients who have consulted the specialist. You can also filter the doctors by choosing ‘Most Recommended’ or ‘Most Popular’ to see the top doctors in UAE.
Select the Video Visits option on the right side of the page. After choosing the doctor of your choice, click on Book Now and when asked the consultation type, choose video visit. After filling the form, make the online payment.
Most insurers in UAE provide coverage for video visits at the same cost as clinic visits. You can search on HeliumDoc specifically for doctors who accept your insurance for video visits by selecting your insurance company from the drop-down menu at the top of the page.
For appointments paid for online, you can cancel or reschedule up to two hours before the scheduled time of the appointment. An appointment cannot be rescheduled or cancelled after the given time frame. After cancelling the appointment, you can schedule another appointment or ask for a refund. The refund is subject to a 5% payment gateway fee. If for some reason you do not attend the appointment, the appointment will be marked as a no-show and you will not be entitled to a refund.